How agents differ from chatbots
A chatbot centers on a conversation. An agent may also choose actions, call connected tools and continue across multiple steps within defined controls.
Where agents are used
Published BastionPower tools connect agent-style workflows to automation, customer operations and support. Each linked product page lists only verified features.
What to evaluate
Review the task boundary, integrations, human oversight, failure handling and verified pricing before adoption.
Related tools
| Tool | Best for | Pricing | Verified features |
|---|---|---|---|
| Zapier | No-code automation across business applications | Free plan | Zap workflows, Tables and Forms, App and AI integrations |
| HubSpot | Teams connecting customer data and marketing workflows | Free plan | Smart CRM, Marketing tools, AI assistants and agents |
| Zendesk AI | Support organizations operating on Zendesk | From $19/month | AI agents, Ticket routing, Agent productivity tools |
FAQ
Is every chatbot an AI agent?
No. The terms overlap in marketing, but an agent generally includes goal-directed actions beyond conversation.
Which tools relate to AI agents?
The related tools on this page are selected from verified automation, business and support records.